|
Q. |
How
do I get a free toll-free number?
|
|
A. |
You
can either request your toll-free number when
you sign up, or call our Customer Service Center
at a later time. And if you have an existing
toll-free number, we can transfer the number to
this new service. ($1 fee per toll free
number) |
|
If
you currently have an existing 800 number that
you would like to transfer to our service, you
may transfer your existing 800 number once you
have been activated as a customer. This should
generally occur within 14 days after your order
has been placed. All you have to do is call
Customer Service. |
|
Q. |
Will
I save money on my toll-free number?
|
|
A. |
Absolutely. Our toll-free 800 rates are the same
as the domestic long distance rate of 5.9¢
for state-to-state. Toll Free calls are billed
in six-second increments with a 18-second
minimum. Your Intrastate rate is based on your
specific state. |
|
Q. |
How
am I billed? |
|
A. |
You
are billed by paper invoice or online online via
credit card billing. Combined bill. |
|
Q. |
What
is my commitment? |
|
A. |
None. We have no contracts, no term agreements,
no minimums, no commitments. |
|
Q. |
How
can I qualify to get reimbursed for the
switching fee from my local phone co. ? |
|
A. |
After you receive your 3rd monthly bill, simply
present a copy of your local phone bill with the
switching fee. We'll refund your switching fee.
|
|
What's the cost for domestic long distance
calls? |
|
A. |
It's
5.9¢ a minute for state-to-state calls
for either outbound calls or toll free 800
calls. |
|
Q. |
How
do I sign-up for Power One? |
|
A. |
You
can enroll online. |
|
Q. |
How
can I order the service? |
|
A. |
You
may sign-up directly online for this service
through an
Online Order Entry
If
you have a question, please feel free to call
Monday - Friday 9AM - 5PM 1-203-746-7589 |
|
After an order is placed, if you would like to
ask any questions, our Customer Care Service
Center is open 24-hours per day, 7 days a
week ( 877-599-3087 ). |
|
Q. |
I'm
concerned about my privacy. What is your privacy
policy? |
|
A. |
Many
people are concerned about privacy. Our policy
is straightforward: We value and respect your
privacy. Your information will not be sold or
given to any other company. |
|
Q. |
What
happens when I sign-up for the Service? |
|
A. |
We
should have you switched within a few days. If
you have any questions, you can call our
Customer Service Center at 1-877-599-3087
24-hours per day 7 days a week. |
|
Q. |
Is
there any risk that I will be "slammed?" |
|
A. |
"Slamming" is a telephone industry term for
switching a customer from one long-distance
company to another, without the customer's
consent. We expressly forbid this practice. To
make sure slamming never occurs, we use a
careful, methodical way of confirming all
orders. After you submit your online order, we
will send an eVerification to your via email.
You must respond to the email in order for your
service request to be handled. |
|
Q. |
Do
the rates change during different periods of the
day? |
|
A. |
No.
These rates stay the same, 24-hours a day, 7
days a week. |
|
Q. |
Do I
have to do anything special to cancel my
existing service with my current long distance
provider? |
|
A. |
No,
unless you have a PIC Freeze on your account,
you do not need to do anything. We will take
care of everything for you. |
|
Q. |
Do I
stay with my local telephone company for local
calls? |
|
A. |
Yes,
you stay with your local telephone company. |
|
Q. |
What
is the difference between Interstate and
Intrastate? |
|
A. |
Interstate refers to calls made from state to
state. Intrastate refers to calls made within
your own state. Intra-Lata calls are calls made
within your local long distance area. |
|
Q. |
How
long before my account will be activated? |
|
A. |
Normally, it takes approximately 3 - 7 days to
become active after your order is placed. |
|
Q. |
I
have a toll free number; can I keep the same
number and switch my service? |
|
A. |
Yes,
in most instances, you should be able to keep
your existing toll free number. There is a form
that needs to be filled out. You will need to
fax or mail a copy of your most recent bill from
your current 800 service provider and the
transfer form to our customer service center.
This switch usually occurs within 14 business
days. |
|
Q. |
Whom
can I call if I have more questions? |
|
A. |
After receiving your welcome letter, you may
call our Customer Service Center 24-hours a day,
7 days a week 1-877-599-3087 or e-mail us
anytime. |
|
Q. |
What
does it cost for Directory Assistance? |
|
A. |
Directory Assistance is
.69 cents
per call. |
|
Q. |
What
are my billing increments? |
|
A. |
Domestic United States calls are billed with a
18 second minimum with 6-second increments
Mexico calls are billed in full minute
rounding, all other countries will have a 30
second minimum with a 6-second increments. |
|
Q. |
Are
there any sign-up or installation fees? |
|
A. |
There are no sign-up fees. However, your local
phone company may charge a "fee per phone line"
for switching services. In this instance, you
may receive a credit for this amount. To qualify
for this credit, your lines must remain active
on our service for three invoice periods. |
|
Q. |
Are
all of my phone numbers eligible with no monthly
fee? |
|
A. |
All
phone numbers (home and business) can be added
for no additional monthly fee. There are no
additional fees at all for residential lines.
All phone numbers located within the continental
U.S. are eligible unless they are pay phones or
cellular phones. Multiple telephone lines at
each address are subject to the mandated FCC
charges. ($1 fee per toll free number) |
|
Q. |
I
have a PIC Freeze on my line? Can I still use
the Long Distance Service? |
|
A. |
Yes.
When you place your order and your verification
process has been completed, you will need to
call your local telephone company and ask that
the freeze be removed. Our Customer Care
Associates can give you the proper code to use
when you call your local telephone company.
Please call with any questions. |
